Seeking a full-time remote WordPress Support Technician, the ideal candidate will manage client support inquiries, troubleshoot WordPress issues, and assist with onboarding, ensuring exceptional customer experiences and fostering long-term relationships. Key responsibilities: Triaging incoming support requests and providing personalized solutions for client inquiries Assisting with new client onboarding and maintaining proactive communication to build trust Collaborating with team members and responding to alerts regarding site performance and security Required qualifications: Advanced knowledge of WordPress, including troubleshooting and customization skills Intermediate proficiency in CSS and PHP for site adjustments and error resolution Experience in customer service or technical support roles Strong understanding of web hosting, domain management, and DNS setup Ability to communicate effectively in written American English