Senior Production Support WMoS Technical AnalystLocation: Memphis, TN, Byhalia, MS, Bethlehem, PA, Foothill Ranch, CA, Los Angeles, CA, Dallas, Texas*Please note, we are hiring for L1,2 and 3 roles so we are welcoming applicants who may not have all the qualifications listed below. Thank you!Who We Are Looking For:We are seeking a hardworking Senior Production Support WMoS Technical Analyst to join our North America Tech OPS team that brings together technology and process expertise into one streamlined, consumer- and customer focused team. We deliver a one-stop integrated process and technology solutions that enable our businesses and brands worldwide.
Our focus is on providing solutions that eliminate waste, enhance customer value, and drive profitable business growth. As a Senior Production Support WMoS Technical Analyst, you will own the design and value delivery of marketing technology capabilities enabling our growth in multiple dimensions.What You Will Work OnYou and your teammates will be part of an empowered, highly capable team collaborating with other technology teams to deliver on our North America business priorities. Key deliverables include standardization of service and operations aspects of systems and business processes.Who You Will Work WithWe are looking for candidates who enjoy a fast-paced, collaborative environment where we develop new capabilities for the company while developing new skills with new technology.
We value and cultivate our culture by seeking to always be collaborative, intellectually curious, fun, open, and diverse. You will work with architecture, engineering, partner teams alike, in addition to other Technical analysts.Use database management systems to complete complex SQL and PL/ SQL queries against large databases to perform data analysis to solve production support issues and use proprietary tools for developing alerts to supervise system health and issues.Extensive Warehouse Management Systems knowledge and experiencePerform functional and technical configuration of Manhattan WMoS version 2017 or aboveLead ITIL Incident, Change and Problem management processTackle issues impacting the flow of data/messages between warehouse management system, warehouse control system and ERP host systems to mitigate impact to the DC operations flow.Support server logs research and perform SQL scripting for solving issues or data analysis.Collaborate and coordinate with multi-functional technology and business teams to support any application changes or addition to the WMOS Production support team portfolio.Work with Vendor to support the design and development of production system bug fixes.Participate in new product or service design and development concerning warehouse technologiesPerforms advance technical and functional resolution or workaround to mitigate or restore WMS service disruptions.Ensure the integrity of the WMoS system by performing release testing and health checks.Track record of leading others & positive change in solution design, technical delivery, and process improvementDemonstrated ability to pull together diverse team members with different goals and impact outcomes across loosely coupled teamsExcellent verbal and written communication and collaboration skills to effectively engage with both business and technical IT teamsAbility to build and maintain relationships with peers and partnersSelf motivation, strong tolerance for ambiguity, and strategic agilityProvide technical input and solutions for escalated issues. Ensures raised issues are addressed and resolved within business SLA’s (Service Level Agreement).QualificationsBachelor's Degree in Computer Science, IS, Business, or equivalentAt least 5 years direct relevant work experience or 6 years relevant work experience in lieu of degree.+5 years SQL experience.+3 years Manhattan Warehouse Management Open System experience (WMoS).+5 years Warehouse Management System experience in lieu of Manhattan WMoS experience.5+ years’ experience working as an IT Professional Analyst/ConsultantRequired Skills: Must be onsite at one of these locations: -Memphis, TN -Byhalia, MS -Bethlehem, PA -Foothill Ranch, CA -Los Angeles, CA -Dallas, Texas -SQL -WMoS Manhattan Basic Qualification: -SQL -WMoS Manhattan Additional Skills: -SQL -WMoS Manhattan-likely to be very long term -working for big name client -room to grow