Wisconsin Licensed Customer Service Advisor

Working remotely as a Wisconsin Licensed Customer Service Advisor, the full-time role will manage health insurance inquiries from customers and providers via phone and email, focusing on benefits, eligibility, and payments in a structured contact center environment. Key responsibilities Research and address questions regarding benefits, eligibility, and payments while providing accurate information Document each customer interaction clearly in the tracking system and create service recovery communications Navigate multiple computer systems to resolve inquiries and explain policies and procedures effectively Required qualifications High school diploma or equivalent 2+ years of customer service experience in a relevant field Ability to pass a pre-employment background check and drug screen Basic computer skills, including proficiency in Microsoft Office Typing speed of 30+ words per minute