Wisconsin Licensed Customer Service Advisor

Working remotely as a Wisconsin Licensed Customer Service Advisor, the full-time role will manage health insurance inquiries from customers and providers via phone and email, ensuring accurate information and empathetic support while navigating multiple computer systems. Key responsibilities Research and resolve questions about benefits, eligibility, and payments while documenting each interaction Provide accurate information and escalate inquiries when necessary, maintaining a positive attitude throughout Handle a steady volume of calls and emails, offering timely solutions in a structured contact center environment Required qualifications High school diploma or equivalent 2+ years of customer service experience in a relevant field Ability to pass a pre-employment background check and drug screen Basic computer skills, including proficiency in Microsoft Office Availability to work within specified operating hours, including possible weekends