To support a growing collection team, the full-time Wisconsin Licensed Collection Representative will handle high-volume calls, negotiate payment arrangements for past-due medical balances, and consistently meet performance metrics while working remotely from Wisconsin. Key responsibilities Handle high-volume outbound and inbound calls with professionalism and confidence Negotiate payment arrangements that meet both consumer needs and company goals Maintain accurate documentation and follow all required laws and standards Required qualifications High School Diploma or equivalent (GED) required Ability to navigate multiple computer applications and databases simultaneously Willingness to obtain Professional Collections Specialist (PCS) certification within one year of hire Reliable and responsible with a commitment to punctuality and productivity Clear initial, ongoing, and annual identity, criminal, and background checks