Providing superior customer service remotely, the full-time Wisconsin Licensed Account Manager will coach policyholders on coverage options, process endorsements and renewals, and maintain strong agency relationships. Key responsibilities Coach policyholders on selecting appropriate coverage and process endorsements and renewals Act as a technical resource for questions and assist in training and developing standard operating procedures Cross-sell additional products and maintain strong agency relationships by keeping agents informed of customer circumstances Required qualifications Agent's license or ability to obtain within 60 days of hire (cost covered by the company) Prior agency experience with advanced knowledge of Commercial Lines Insurance Excellent technology skills and ability to excel in a fast-paced team environment High school diploma or GED; associate's degree or coursework preferred Completion of CISR, CIC, CPCU, or introductory insurance courses is a plus