Wireless Asset Management Analyst

Supporting a government project in Kentucky, the full-time Wireless Asset Management Analyst will manage cell phone and wireless device requests, issuance, replacements, and returns while maintaining accurate asset records and providing customer support, with some in-office work required. Key Responsibilities: Manage cell phone asset requests, including new and replacement device issuance and coordinating device returns Inspect, track, prepare, and coordinate cell phones for return shipment to the appropriate carrier Maintain accurate records and documentation throughout the device issuance, replacement, and return lifecycle Required Qualifications: 2+ years of Asset Management experience 2+ years of Customer Support experience 2+ years of technical support experience in a Service Desk environment Experience with ServiceNow or similar CRM/ITSM software Proficiency with Microsoft 365, including Word, Excel, PowerPoint, Outlook, and Teams