Windows Systems EngineerThis role will be onsite five days per week in Atlanta.No H1s or third parties.Role DescriptionFast-paced MSP has a long-term contract opportunity for a Windows Systems Engineer to join their team. The Systems Engineer is responsible for providing frontline technical support, infrastructure maintenance, and operational troubleshooting across multiple client environments. This role requires strong problem-solving skills, disciplined troubleshooting methodology, and a solid foundational understanding of Active Directory, Microsoft 365, networking, and endpoint management.The Systems Engineer serves as a key technical liaison between clients, consulting staff, and third-party vendors to ensure that infrastructure issues are resolved efficiently and that client environments remain secure, stable, and aligned with our operational standards.
The ideal candidate approaches technical problems methodically, communicates clearly with users, and continues to develop deeper technical expertise over time. Based in Atlanta, this role has a strong emphasis on direct, onsite client engagement — including breakfix and hands-on operational support — serving as our frontline technical presence for key Atlanta-area clients. While responsibilities span multiple clients, the candidate should expect to be onsite at client locations the majority of the work week.Key ResponsibilitiesUser Support & TroubleshootingDiagnose and resolve workstation login issues across Windows-based environmentsTroubleshoot Microsoft Outlook and Microsoft 365 connectivity issuesSupport multi-factor authentication (MFA) and identity-related access issuesResolve OneDrive synchronization and file access problemsTroubleshoot application performance and workstation-related issuesEscalate complex infrastructure issues appropriately while providing detailed technical contextActive Directory SupportManage user accounts, permissions, and group memberships within Active DirectoryInvestigate and resolve account lockouts and authentication failuresSupport Group Policy troubleshooting and configuration validationAssist with printer mapping, drive mapping, and related domain services issuesMicrosoft 365 SupportProvide support for Exchange Online users and mailbox-related issuesAssist with Conditional Access troubleshooting and access policy enforcementMonitor Microsoft 365 service health and communicate service disruptions when necessarySupport SharePoint and OneDrive access troubleshootingEndpoint & Device SupportSupport Windows and iOS devices used within client environmentsDiagnose endpoint performance bottlenecks and system instabilityAssist with issues involving Intune-managed devicesMaintain workstation security posture through updates, configuration, and troubleshootingBasic Networking TroubleshootingDiagnose DNS resolution issues and general network connectivity problemsPerform layered troubleshooting across workstation, network, and service componentsIdentify infrastructure-level issues and escalate appropriately to senior engineersClient Engagement & Technical CoordinationAct as a technical liaison between company, client personnel, and third-party vendorsCommunicate clearly with users during troubleshooting and issue resolutionProvide professional, white-glove support consistent with our service standardsDocumentation & Operational DisciplineCreate and maintain documentation for client systems, troubleshooting procedures, and configuration changesDocument proposed environmental changes and submit for appropriate review and approvalMaintain transparency with leadership regarding open issues, risks, and resolution statusOperational Excellence & AccountabilityMaintain a secure and confidential working environment consistent with financial services standardsAdhere to internal procedures, checklists, and technical standardsDemonstrate strong personal accountability and disciplined troubleshooting practicesTravel/Job ExpectationsThis role is based in Atlanta, GA and is expected to work onsite at client locations a minimum of three days per week, and up to five days per week as client needs require.
The primary focus is supporting key clients in the Atlanta area, with occasional travel along the East Coast as needed.Ability to lift and move equipment weighing up to 50 pounds.Adherence to the Information Security Management System (ISMS) framework:The ISMS consists of processes and controls to manage the firm's data security with a goal of protecting the confidentiality, integrity, and availability of information assets for clients and of the firm.Personnel are expected to contribute continuously to the ISMS framework by:Reporting incidents, events, and potential threatsIdentifying weaknesses within the ISMS and reporting themProviding recommendations for improvement for both the security infrastructure and related operating proceduresRecognizing the implications of non-conformanceThis job description is not intended to cover or describe all tasks, duties, and responsibilities that may be required, nor does this constitute an offer of employment.Company retains the right to modify or add tasks, duties, and responsibilities at any time, with or without notice.Desired QualificationsAssociate's or Bachelor's degree in a computer-related field5–7 years of IT experience, preferably within the financial services sectorFoundational understanding of Active Directory administrationBasic experience supporting Microsoft 365 environmentsStrong troubleshooting methodology and analytical problem-solving skillsFamiliarity with Windows networking fundamentals including DNS and IP configurationAbility to interpret logs and diagnostic tools during troubleshootingStrong verbal, written, and interpersonal communication skillsExperience working in secure and confidential environmentsPreferred experience may include:Exposure to Group Policy configuration and troubleshootingExperience supporting Microsoft 365 users and servicesFamiliarity with Microsoft Intune or endpoint management toolsBasic PowerShell familiarityExperience in a multi-client consulting or managed services environment