Will Call Customer Service Ops Associate

Will Call Customer Service AssociateWe are actively hiring for Will Call Customer Service Associate for our location in Torrance, CA.Shift: Monday - Friday 9am - 5:30pmEssential Functions/Responsibilities:Assist HD, Sales, Team Leads and IRS team with Will Call and production complaints- Open a PT, and alert IRS team with QC issues at Will Call counterCoordinate with key production personnel and HD, Sales, Team Leads and IRS team to identify items that will not meet deadline for shipping or deliveryFollow up with production items that are delayed/lateCommunicate in timely fashion information about late items to customer facing groupsOrder/Item identifiers and basics (ie JO Number, Item Number, Original due date)Actions taken to make sure items are fulfilled the soonest possible time (if applicable)Stop production if serious product defects are detectedParticipate in the development of product specificationsCommunicate and follow up with customer facing groups on information that production needs to fulfill ordersCoordinate with key production personnel customer requests and communicate whether such requests can be grantedUpgrades and downgrades with orders (e.g. changes in quantity, stock, TAT, shipping method)Provide feedback on identified issues/concerns that need to be addressed and when capable provide suggestions or be part of a team to address concerns and improve processes. This includes escalating concerns to leadership when deemed necessaryMust be proactive with completing other duties as assignedKnowledge/Skills/Abilities:Quality Assurance & printing experiencePrePress, Design knowledgeExcellent analytical, problem solving and decision making skillsProficient Communicator (excellent verbal and written communication skills)Excellent prioritization and time management skills Excellent computer skills (Excel, MS Office)Can navigate and use relevant functionalities in IMS while including downloading of reportsIs customer-centric and has a positive / can-do attitudeStanding/Walking (at least 50% of shift)Lifting/Pushing/Pulling up to 40lb.Sitting in front of computer (at least 50% of shift)