Wichita Financial Services Representative (Full-Time)

Financial Services Representative (Full-Time)We are hiring customer service representatives to support inbound and outbound customer service projects for financial services clients. We are seeking qualified professionals who will work to ensure our organization is providing world class service to our members, employees, and our communities.In this role you will work directly with bank customers providing product and account information, resolving customer issues, and answering customer questions regarding bank processes. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable.To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.Position ResponsibilitiesWhat does someone in this role actually do?This position supports customer service for bank customers.

This role requires you to interact with hundreds of customers each week across the country to resolve support issues and ensure a best-in-class customer experience. You will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.Essential duties:Handle inbound customer calls in a courteous, timely, and professional manner - including email and live chatListen to customers, understand their needs, and resolve customer issuesEscalate customer issues to the appropriate staff and managerial for resolution as neededEnsure first call resolution through problems solving and effective call handlingFollow the processes of the client program and perform all tasks in a courteous and professional mannerUtilize knowledge base and training to accurately answer customer questionsCreate and maintain customer CRM records with accurate call detailsAccurately document call resolution in appropriate systemsStrictly follow client process for handling financial issues and inquiriesComply with requirements surrounding confidential information and personal informationFollow all required scripts, policies, and proceduresAdhere to all attendance and work schedule requirements including all scheduled trainingCandidate QualificationsWonder if you are a good fit?We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins.

Ideal candidates for this position are highly motivated, energetic, and dedicated.Qualifications:Must be 18 years of age or olderHigh school diploma or equivalentExcellent organizational, written, and oral communication skillsThe ability to type swiftly and accurately (20+ words a minute)Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)Basic understanding of Windows operating systemHighly reliable with the ability to maintain regular attendance and punctualityThe ability to evaluate, troubleshoot, and follow-up on customer issuesAn aptitude for conflict resolution, problem-solving, and negotiationMust be customer service oriented (empathetic, responsive, patient, and conscientious)Ability to multi-task, stay focused, and self-manageStrong team orientation and customer focusThe ability to thrive in a fast-paced environment where change and ambiguity prevalentExcellent interpersonal skills and the ability to build relationships with your team and customersPreferred (not required):One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environmentState or Federal work experience