Whitefish Thrift Store Manager

Description

Summary: This Position requires proven leadership skills, experience in retail sales, merchandising, display, marketing, and advertising. This is a fun, fast-paced work environment where the manager works side by side with staff and consumers to provide excellent customer service and produce a high standard of work.

Reports to: Associate Director of Retail Operations

Exemption Status: Non-exempt

Direct Reports: Whitefish Thrift Store Personnel

Essential Duties and Responsibilities

1. Assign responsibilities and duties to staff and consumers with a daily checklist.
2. Coordinate pricing policies and procedures with the store program manager for processing and receiving on merchandising according to company requirements for profitability.
3. Coordinate sales promotions, special activities, and merchandise displays.
4. Plan and coordinate daily work schedules for staff and consumers.
5. Maintain operations records and prepare daily transaction records.
6. Be actively involved in stocking, organizing, and replenishing merchandise on racks and shelves to maintain a prosperous image.
7. Assist customers with inquiries and complaints.
8. Encourage, assist, and train employees to become a motivated member of the team.
9. Take full responsibility for the cleanliness, safety, and organization of the store in accordance with the standards recommended by the store program manager and dictated by company policy.
10. Oversee and interact when necessary to ensure customer / consumers relation are appropriate according to company standards.
11. Have full knowledge of PSP process, required daily documentation, and Incident Management per police set forth by Developmental Disability Program. (training provided)
12. Be intimately familiar with the Policies and Procedures Manual for Flathead Industries and adhere to said policies and procedures by example and rule.
13. Other duties may be assigned.

Requirements

Required Minimum Qualifications:

1. Proven leadership experience.
2. Proven ability to communicate effectively with supervisors, contributors, customers, co-workers, and consumers.
3. Ability to develop and motivate a team of up to 10 staff and consumers.
4. Ability to resolve complaints and problems as they arise with customers, consumers, and co-workers.
5. Ability to lift or manipulate 50 pounds.
6. Ability to read, write, and count to accurately complete any and all documentation.
7. Ability and willingness to fill in where needed in the Flathead Industries Thrift Store System which includes the Kalispell Thrift Manager, Missoula Thrift Manager, and Columbia Falls {Glacier} Thrift Manager, Clearance Store Manager and Online Store Manager.
8. Ability to pass a background check.
9. Ability to pass required training such as CPR, First Aid, Mandt, and Medication Certification.
10. Possession of a current Montana driver’s license.