Renewal by Andersen Metro & Midwest is seeking a seasoned Workforce Management leader to own forecasting and scheduling for an inside sales center of approximately 200 agents across two sites and a predominantly remote team. You will tune the Verint platform, oversee two WFM analysts, and ensure staffing aligns with daily leads and service levels while driving adherence and payroll accuracy.
This role requires hands-on WFM expertise in a distributed environment, with the opportunity to scale the
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