Front Desk SupervisorFour Seasons is powered by our people. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. A rare gem on Florida's Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club.
About the RoleThe Front Desk Supervisor will supervise a given shift within the Front Desk. Directs staff and monitors performance of their duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Responds to a wide variety of guest requests by accurately assessing the guest needs and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.Settles bill accurately through credit card or cash transaction.Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.Interaction with guest will be in person and by phone.Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift.Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.What You BringHigh school education or equivalent experienceAverage reading, writing, and oral proficiency in the English language.Minimum two years of front office or related work experience is preferred. Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!Embracement and promotion of diversity in our workplace!Complimentary employee meals and beverages!Tuition reimbursement!Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - work authorization is required.
Weekend Front Desk Coordinator in naples at Unknown Company
This position is listed as full time and onsite.