Weekend Front Desk Coordinator

Front Desk SupervisorDriftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.Provides guidance and leadership as the Front Desk Supervisor ensuring consistent quality customer service is delivered.The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.• Communicate effectively both verbally and in writing to provide clear direction to staff. Observes performance and encourages improvement.• Greets guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.• Promptly complete registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates.

Close out guest accounts at time of check out. Requires standing and continual mobility throughout front office area.• Handle cash; make changes and balance as assigned house bank. Post charges to guest rooms and house accounts using the computer.• Promptly answer the telephone using a positive and clear English language. Input messages into the computer. Retrieve messages and communicate the content to the guest.

Retrieve mail, small packages and facsimiles for customers as requested.• Remain calm and alert especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and the other employees. Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions. Manage Third Party Internet billing and arrivals. Train new agents in daily duties including cash handling procedures, use of CRM Toolbox, organization of hotel. Ensure compliance with all brand standards.

Coordinate and track successful completion of training on PMS system.• Reinforce attendance policy with staff; Take actions to ensure high Associate Satisfaction scores as measured by the Associate Opinion Survey. Work with other supervisory and management staff to address all areas to ensure consistent quality work environment.• Be familiar and able to perform duties on all shifts, including Night Audit and PBX.• Manager on Duty (MOD) in absence of Front Office Manager• Turns in all lost and found items and all guest room keys.• Adheres to all company policies and procedures.• Knows department fire prevention and emergency procedures.• Utilizes protective equipment.• Reports unsafe conditions to management.• Reports accidents, injuries, near-misses, property damage or loss to management.• Perform any related duties as requested by management.• Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.• Two years combined prior front desk and supervisor experience.• Ability to read, listens, and communicates effectively in English, both verbally and in writing.• Ability to access and accurately input information using a moderately complex computer system.• Hearing and visual ability to observe and detect signs of emergency situations.• Ability to stand and move throughout front office and continuously performs essential job functions.• Standing 95% of shift• Lifting up to 25 pounds maximum.• Benefits include 401(k), dental insurance, disability insurance, employee assistance program, flexible spending account, health insurance, life insurance, paid time off, vision insurance, room discounts, and employee food and beverage discounts.EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.