Serving as a high-impact operational resource, the full-time salaried Special Operations Website Specialist (SpecOps) will manage escalations, resolve complex website and operational issues, and enhance internal efficiency and client experience in a remote role. Key responsibilities Serve as a primary escalation resource for complex website and operational issues Partner with Website Performance Managers and Account Managers to resolve high-priority dealer concerns Coordinate with internal teams to drive issue resolution and support special projects and operational initiatives Required qualifications 3+ years of professional experience in digital operations, website management, or automotive marketing Strong understanding of website platforms and digital marketing operations Experience managing escalations and cross-functional coordination Proficiency with project management, ticketing, and communication tools Analytical mindset with strong troubleshooting capabilities