To support customers in building and troubleshooting blockchain infrastructure, the full-time Web3 Technical Support Engineer will manage support cases, troubleshoot complex issues, and collaborate with cross-functional teams in a remote setting. Key responsibilities Own customer support cases from intake through resolution, including technical investigation and communication Troubleshoot blockchain infrastructure issues across various technical components and configurations Communicate clearly with customers about impact, timelines, and next steps while identifying recurring issues for improvement Required qualifications 3+ years of experience in technical support or a similar technical customer-facing role Strong understanding of Web3 infrastructure, blockchain nodes, and RPC APIs Hands-on experience troubleshooting JSON RPC, gRPC, REST APIs, and related technologies Ability to read and interpret logs, metrics, and error messages effectively Strong written English skills for producing concise updates and documentation
Web3 Technical Support Engineer in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.