Web Experience Senior Analyst

Job Title: Web Experience Analyst

Reports to: Vice President of Web Experience

Job Purpose:

To support Web Experience leadership by conducting research and providing analysis on: site performance, customer experience, and other related areas in eCommerce.

Key Responsibilities:

• Conduct research, data analysis, and interviews to identify opportunities for improvement.
• Manage incoming data and reporting requests, setting priorities based on business impact.
• Collaborate with stakeholders to define key metrics and identify the KPIs that matter most.
• Translate business needs into clear documentation and actionable deliverables.
• Prepare documents to present findings and analysis to management.

Requirements:

• SQL and SQL Query.
• Experience in data analysis.
• Background in eCommerce.
• Strong analytical and strategic thinking skills.
• Experience working with cross-functional teams and presenting to upper management.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.

Recommended Skills:

• Experience with BI tools (Cognos, MicroStrategy, Tableau, Power BI, etc.).
• Advanced SQL skills and experience working with large datasets.
• Proficiency in Python for data analysis, automation, and data science applications.
• Expert understanding of data warehousing design and data modeling.

Experience:

5-7 years in data analysis, business intelligence, or a related field.