WC Claim Associate I LevelUP

Levelup Career Development Program – Claims Trainee (Paid Training)Location: Wall Township, NJSchedule: Full-time, Monday–Friday 8:00 am-4:30 pmSalary Range: $25.64/hrStarting rate: $50,000/year equivalent (paid hourly) Phase 3 increase: $55,000/year equivalent (paid hourly) Upon program graduation: Promotion to a salaried Claims Representative I role, earning $60,000 annuallyThis is an hourly, full-time paid training program. After successful completion (typically ~12–15 months), LevelUP graduates move into a salaried Claims Representative I position with continued career growth opportunities.Build Your Career With Purpose at CCMSIAt CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.We don't just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations.

We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.Job Summary (Start here)LevelUP is a paid, full-time training program designed to launch your career as a Claims Professional. This is not a temporary program or a "helper" role—it's a structured pathway that prepares you to grow into a professional Workers' Compensation Claims Adjuster/Claim Representative role.In simple terms: you'll learn how to help employees who are injured at work navigate the claim process, communicate with people involved, gather information, document decisions, and keep things moving forward—accurately, timely, and with care.LevelUP generally takes 12-18 months and includes:Guided learning (eCourses and structured training)Work shadowing and hands-on practiceMentoring from experienced professionalsRegular feedback and skill assessmentsAs you progress, you'll take on more responsibility and build the skills needed to move into a higher-level claims role.ResponsibilitiesWhat You'll Do in the Program (What your day-to-day looks like)Your responsibilities grow as you progress through the program. You'll start by learning systems and foundational tasks, then gradually move into handling claims work with support and mentoring.In the early phase, you will:Learn CCMSI systems and everyday tools (email/calendar, shared drives, claim systems)Process incoming documents and billsComplete required forms and claim paperworkCommunicate by phone and email with people involved in a claim (injured employees, medical offices, employers, attorneys)Support experienced Claims Professionals by assisting on claim filesAs you grow in the program, you will learn to:Set up new claims and gather key informationMake required contact with involved parties promptly (injured employee, employer, medical providers)Conduct basic claim investigations and document findings clearlyBuild action plans, track deadlines, and move claims forwardWork with a mentor and take on a growing claim workload as your skills developPrepare for and (if required for the work you're assigned) pass a state licensing examBy the later phases, you may:Manage a larger group of active claim files with increased independenceParticipate in claim reviews and legal reviews as part of your learningComplete advanced best-practices training and prepare for promotionQualificationsWho This Program Is For (Ideal candidates)We're looking for people who want a long-term, professional career and are motivated by learning, helping others, and solving problems.This could be a great fit if you:Want a stable career path with growth and structured trainingLike organizing information and staying on top of multiple prioritiesCommunicate clearly and professionally (written and verbal)Can make decisions using facts and good judgmentEnjoy helping people through stressful situations with empathy and confidenceAre comfortable working at a desk, using computer systems, and being on the phone regularlyRequired QualificationsHigh School Diploma or equivalentInterest in building a long-term career in a professional office environmentStrong organization and time management skills (you can prioritize, track tasks, and meet deadlines)Strong written communication (clear grammar, complete sentences, accurate documentation)Strong interpersonal skills (professional, respectful, able to listen and explain)Comfort using technology and learning new systems (typing, navigating multiple applications)Dependability (consistent attendance, follow-through, and ownership of work)Ability to learn and follow guidelines, documentation standards, and time-sensitive requirementsAbility to work effectively with feedback, coaching, and evaluations throughout the programAbility to pass a state licensing exam if required for the claims you will support/handleNice to Have (Not Required)Experience in customer service, call center, administrative support, healthcare office work, legal support, or similar fast-paced environmentsBilingual (Spanish) proficiency—highly valued for communicating with injured employees, employers, or partners, but not requiredExperience managing multiple tasks while maintaining accuracy and attention to detailFamiliarity with Medical Terminology is helpful but not requiredWhat We Expect (What it Takes)To thrive in LevelUP, you'll need to:Show a strong work ethic and positive, professional attitudeStay organized and keep work moving without constant remindersAsk thoughtful questions and learn from coachingTreat every claim like it represents a real person's livelihoodKeep commitments—strong follow-up and reliable communication matter hereHow We Measure SuccessAt CCMSI, great claims professionals stand out through ownership, accuracy, and impact.

We measure success by:Quality work – thorough documentation, clear notes, and well-supported decisionsTimeliness & follow-through – meeting deadlines and keeping work moving forwardCommunication – proactive updates and professional interactions with all partiesSound judgment – using facts, staying objective, and solving problems with integrityLearning & growth – applying training, improving consistently, and building independenceCultural alignment – believing every claim represents a real person and acting accordinglyThis is where we shine, and we hire people who want to shine with us.Why You'll Love Working Here4 weeks of PTO (accrues throughout the year in accordance with company policy) + 10 paid holidays in your first yearComprehensive benefits: Medical, Dental, Vision, Life, and Disability InsuranceRetirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)Career growth: structured training + clear advancement opportunitiesCulture: supportive, team-based environment with mentoring and developmentCompensation & ComplianceThe posted salary reflects CCMSI's good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.CCMSI