Washington Licensed Contact Center Specialist

Supporting contact center operations, the full-time Washington Licensed Contact Center Specialist will assist customers by providing information and resources, track and resolve routine issues, and contribute to operational insights while working remotely. Key responsibilities Assist customers, including internal stakeholders and members, by providing information and directing them to appropriate resources Gather and input operational data to support analysis and assist in the preparation of operational reports Follow established procedures to track, escalate, and resolve routine issues and contribute to service quality investigations Required qualifications High School Diploma or GED, or equivalent Minimum one (1) year of experience in a corporate or business office environment Basic knowledge of labor environment regulations and performance standards Proficiency in Microsoft Office and data entry Ability to build relationships and act with compassion