Washington Licensed Call Diversion Specialist

To support a critical initiative in behavioral health crisis response, the part-time Washington Licensed Call Diversion Specialist will provide emotional support, crisis intervention, and resource referrals to individuals contacting 911, working remotely Thursday to Saturday from 2 PM to 10:30 PM Pacific Time. Key responsibilities Respond to diverted 911 calls to provide emotional support, risk assessment, and crisis intervention Conduct intake screenings and complete referrals to appropriate crisis response and health services Document all calls accurately and adhere to confidentiality policies Required qualifications Minimum of a GED/High School diploma with four years of full-time behavioral health work experience, or equivalent education and experience Experience in behavioral health, crisis intervention, and contact center operations preferred Ability to demonstrate computer technical proficiency and navigate multiple platforms effectively Knowledge of mental health services and the health & human services landscape Agency Affiliated Counselor (AAC) credential required within six months of hire, with reimbursement provided