Benefits:
Daily Cash Tips
Employee discounts
Flexible schedule
Reports to: General Manager
Supervised by: Membership Sales & Service Reps
Key Roles and Accountability:
Prep vehicles to MinuteMan standards and be sure customers get the correct wash (including retracts).
Demonstrate a positive attitude toward customers at all times.
Maintain tunnel and property cleanliness to MinuteMan standards.
Monitor cars in the tunnel to ensure vehicle safety
Provide customer service as needed.
Duties:
Demonstrate the MinuteMan Customer Service Standards at all times
Greet customers with smile and acknowledgement to build rapport
Address customer concerns and questions when presented to you
Prepare cars before entering the wash
Assist customers as needed to have the car in neutral when entering the wash
Be aware and monitor cars moving through the tunnel until fully exited
Identify and report any problems or issues with the wash mechanics
Direct customer issues and incidents to a Member Service and Sales Rep and/or GM in a way that makes the customer feeling taken care of
Understand and follow all safety procedures
Follow and document duties in checklist our process app
Keep tunnel cleaned as outlined in Checklist Process
Keep grounds cleaned to the standard your GM has instructed which includes:
Picking up garbage
Shoveling and sweeping debris and ice salt
Follow opening duties as outlined in Checklist
Follow closing duties as outlined in Checklist
Reset and adjust queue when it’s not working
Troubleshoot problems you’ve been trained on
Be proactive in clean up and washing not waiting to be instructed
Follow all company policies and procedures
Work the hours scheduled each week or coordinate trades through your GM
Desired Skills and Experience:
Six months related job experience
Physical labor
Proactive work ethic
On time to work
Respect leadership
Communicate openly and honestly
Acceptance to be wet all day
Compensation and Benefits:
Make up to $18 per hour with cash tips
Base Salary: $14/hr + Tips
Annual reviews with an opportunity for an increase
Five days Paid Time Off accrued after one year of employment (full time employees only)
We close on all major holidays