Leading a high-performing warranty team, the full-time hybrid Warranty Manager will oversee daily warranty operations, drive a culture of urgency and accuracy, and ensure a 5-star customer experience by optimizing claim processes and collaborating with cross-functional teams. Key responsibilities Lead, coach, and develop a warranty team to meet standards for speed, accuracy, and customer care Drive optimization of warranty workflows to minimize downtime for dealers and customers Translate warranty data into actionable insights for product and process improvements Required qualifications Bachelor's degree or equivalent professional experience 3+ years of experience leading teams in warranty, service, or operations within make-to-order manufacturing Proven track record in building teams focused on customer-first resolutions aligned with warranty standards Advanced proficiency in Salesforce or equivalent CRM for managing claims and metrics Analytical ability to translate warranty data into insights while balancing cost and satisfaction
Warranty Manager in workfromhome at Unknown Company
This position is listed as full time and hybrid.