Warranty Manager

Boone Homes is seeking a hands-on Warranty Manager to lead a team of two employees and ensure homeowners receive responsive service and quality workmanship. You will meet directly with homeowners, coordinate warranty repairs, and verify that work is completed correctly from the initial request through final inspection.

Compensation

$80,000–$95,000 annual base salary, based on experience and qualifications, plus bonus opportunity, vehicle allowance, and cell phone.

Responsibilities

• Supervise two warranty employees, set priorities, coordinate workloads, and coach the team on service, communication, and quality.

• Meet with homeowners to inspect concerns, explain warranty coverage, and establish clear repair plans and expectations.

• Coordinate trade partners and internal staff to complete warranty work on schedule, following each request through resolution.

• Inspect completed repairs to confirm quality workmanship and ensure the original concern has been addressed before closing requests.

• Keep homeowners informed of schedules and progress, and resolve difficult conversations professionally.

• Maintain accurate service records, including inspection notes, photographs, repair plans, and completion documentation.

• Hold trade partners accountable for workmanship, timely completion, and care of homeowners’ properties.

• Identify recurring issues and share feedback with construction and management teams to improve quality.

Qualifications

• Experience in residential construction, home warranty service, remodeling, or a related field, with strong knowledge of construction methods and common repairs.

• Experience supervising employees or coordinating service teams and trade partners.

• Strong customer service and communication skills, with the ability to explain technical issues clearly and handle concerns calmly.

• Excellent organization, attention to detail, and follow-through across multiple homeowners and service requests.

• Comfort using email, scheduling tools, and digital systems to document and track work.

• Valid driver’s license and ability to travel to homeowners’ properties and jobsites.