Warranty Claims Processor

Warranty Claims Processor96 North Canton OH CSC - North Canton, OH 44720OverviewPosition Type Fleet Job Shift 8hr Travel Percentage None Category NADescriptionPosition SummaryThis position is responsible for accurately creating, filing & managing the Warranty Claims process.Essential FunctionsGenerate & Submit Warranty claims dailyManage ongoing/pending Warranty claimsAllocate Packing Slips/Shipping labels & Required Information to Shop TerminalsMaintain a good working relationship with OEs, Suppliers & Shop TerminalsGenerate Weekly/Monthly Warranty Recovery ReportsAssist with special projectsContinuously improve Warranty claims processing procedureDistribute weekly Warranty updates to Maintenance Directors, Managers & Lead TechniciansEscalate pending and/or ongoing concerns to Warranty AdministratorActive cooperation with other essential department members and outside vendorsQualificationsQualificationsHigh School diploma or equivalentMinimum of 2 years of general Warranty experience.Excellent Communication skills to strengthen relationships with OEs & Suppliers.Exceptional organizational skills; ability to manage workload in a timely manner with minimal supervision.Outstanding customer service and follow-up skills.Types an average of 40 wpm.Knowledgeable of Microsoft Office Suite, particularly Word, Outlook & Excel.Prior experience with VMRS codes is preferred.Must be dedicated and driven individual.Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time.

Job description is subject to change. All employees of the Company are expected to:Promote positive work habits including effective and timely communication, teamwork, and respect for co-workers.Provide constructive guidance to other employees and representatives of third parties.Contribute to providing the highest quality of products and services to customers.