Warehouse Manager

Short Story is hiring a Warehouse Manager to spearhead operational performance in our fulfillment center in South San Francisco. This position is a pivotal leadership role as we scale.

Responsibilities

• Operations & Standards: Own performance across outbound, returns, new merchandise, and support functions; align functional areas around clear priorities; develop and improve warehouse systems; review performance data.
• People Leadership: Directly manage Team Leads and Supervisors, developing them into stronger operators; hold the team to clear standards; build a culture of discipline, pride, and urgency on the floor; partner with HR on labor planning.
• Scaling & Process: Identify and eliminate bottlenecks as the team grows; build repeatable, documented processes; proactively surface risks and propose contingency plans; serve as the operational voice in cross‑functional conversations about capacity, hiring, and tooling.
• Functional Areas Oversight: Oversee Outbound (picking, folding, packing, shipping, client exchanges); Returns (quality check before reintegration); New Merch (receiving, tagging, binning at 100% accuracy); Support (fulfillment issues, equipment maintenance).

Qualifications

• 5+ years in warehouse or fulfillment operations management.
• Track record managing 50–150 people, including supervisors.
• Strong floor presence, leading from where work happens.
• Experience enforcing quality standards and holding teams accountable.
• Proven ability to build or improve processes in a scaling environment.
• Proficiency in Microsoft Office or G Suite; comfortable with WMS or operations tooling.
• Ability to use operational data for forecasting, labor planning, and basic cost modeling.
• Must be on site in South San Francisco and eligible to work in the United States.

Preferred Attributes

• Startup adaptability; thrive when priorities shift.
• High accountability leader with emotional intelligence.
• Systems thinker who builds for repeatability.
• Clear communicator, giving direct, actionable feedback.
• Bias for ownership; bring solutions, not just problems.
• Bilingual English & Spanish (desirable).

Benefits and Compensation

• Competitive salary range of $90K – $115K.
• Meaningful equity.
• Comprehensive benefits.
• Opportunity to partner directly with CEO and leadership on company‑defining work.
• Cultivate a culture of excellence, ownership, and innovative thinking.

Short Story is committed to providing equal employment opportunity and a work environment free of discrimination and harassment for all employees and applicants. We work diligently to ensure equal opportunity for all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or other legally protected characteristics.