Warehouse Manager (Return Centers)

Job Title: Warehouse Manager (Return Centers)

Reports to: Director, Warehouse Operation

Job Location: Whitestown, IN

Job Status: Exempt, Full Time

Position Summary

This role is responsible for overseeing the operations of SHEIN return centers (RCs) across the United States. This individual will manage relationships with third-party logistics providers (3PLs), optimize return center processes, drive efficiencies, and ensure compliance with company standards. The role requires a strong leader who can effectively manage a geographically dispersed team and strategically optimize return center operations to enhance service levels and cost-effectiveness.

Job Responsibilities

1. 3PL Management & Operational Governance
   • Own day-to-day relationship with multiple 3PL return sites across the U.S., ensuring alignment with SHEIN operational standards.
   • Define and enforce SLA/KPI frameworks, including:
   • Receiving to inspection turnaround time
   • QC accuracy rate
   • Inventory accuracy & shrinkage control
   • Return processing cycle time
   • Conduct weekly/monthly business reviews with 3PL partners to track performance, identify gaps and drive corrective actions.
   • Lead root cause analysis on operational failures and implement improvement plans.
2. Return Operations Excellence (Quality & Efficiency)
   • Establish and continuously improve return processing SOPs.
   • Ensure consistent execution of quality control standards to minimize customer complaints and returns leakage.
   • Drive improvements in processing speed (dock-to-stock time), labor productivity, inspection accuracy etc.
3. Cost Management & Optimization
   • Own return center operational budget, including 3PL costs, labor costs, and transportation-related expenses.
   • Partner with data team to build forecast models and cost projections based on return volume trends.
4. Cross-functional Collaboration
   • Work collaboratively with other departments (e.g., supply chain, customer service, IT) to ensure seamless operations.
   • Act as the key point of contact for all return-related operational issues.

Job Requirements

• Bachelor’s degree in Supply Chain Management, Business, Logistics, or related field. Advanced degree preferred.
• 8+ years of supply chain/logistics experience with a focus on reverse logistics and return management.
• Experience managing multiple facilities/sites and leading 3PL providers.
• Demonstrated ability to lead multi-site teams and develop staff at all levels.
• Strong experience in vendor/partner relationship management, including contract negotiations.
• Experience in e-commerce or retail supply chain operations.
• Proven track record of reducing operational costs while improving service levels.
• Certification in Six Sigma, Lean Management, or other process improvement methodologies.

SHEIN is an equal opportunity employer committed to a diverse workplace environment.