Position Title:
Warehouse Manager
Reports To:
Director of Logistics / Regional Operations Manager
Position Type:
Full-Time, Salaried, Management
Position Summary
ONUS Global Fulfillment Solutions seeks an experienced and dynamic Warehouse Manager to lead daily operations at one of our fulfillment centers. The Warehouse Manager will oversee all warehouse activities including inventory management, order fulfillment, shipping, receiving, and warehouse staff. This role is responsible for ensuring optimal warehouse efficiency, maintaining safety compliance, managing budgets, developing team members, and achieving key performance indicators (KPIs) such as on-time delivery, order accuracy, and cost control. The Warehouse Manager will collaborate closely with the Director of Logistics and cross-functional teams to support ONUS's growth and service excellence.
Key Responsibilities
Oversee all daily warehouse operations including receiving, put-away, picking, packing, and shipping
Manage and supervise warehouse staff including hiring, training, performance management, and discipline
Maintain and optimize warehouse layout, workflow processes, and inventory organization
Monitor and track key performance metrics (KPIs) including fulfillment accuracy, order cycle time, and on-time delivery
Implement and enforce OSHA safety protocols, workers' compensation procedures, and workplace safety standards
Conduct safety training and audits to ensure compliance with federal and state regulations
Manage inventory accuracy and reconciliation using warehouse management systems (WMS)
Coordinate with shipping carriers (UPS, FedEx, DHL, USPS) to optimize rates and service levels
Prepare and monitor warehouse budget, capital expenditure requests, and cost control initiatives
Conduct cycle counts and physical inventories to ensure data integrity
Implement process improvements and operational efficiency initiatives
Manage equipment maintenance and vendor relationships (forklifts, conveyors, shelving, etc.)
Handle customer service issues related to warehouse operations
Prepare operational reports and present findings to senior management
Ensure compliance with customer requirements and service level agreements (SLAs)
Cross-train staff and develop career progression plans
Required Qualifications
5+ Years Warehouse Management, Logistics, Shipping(or equivalent 5+ years warehouse management experience)
5+ years of warehouse management or operations management experience in a 3PL or fulfillment environment
3+ years of supervisory or team leadership experience
Strong proficiency with warehouse management systems (WMS) and enterprise resource planning (ERP) software
Deep knowledge of OSHA regulations and warehouse safety compliance
Demonstrated excellence in inventory management and cycle counting
Excellent organizational, analytical, and problem-solving skills
Strong communication and interpersonal skills
Ability to manage multiple priorities and meet tight deadlines
Proficiency with Microsoft Office Suite and data analysis
Valid driver's license
Preferred Qualifications
Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or related field (or equivalent 5+ years warehouse management experience)
7+ years of warehouse management experience
Experience managing multiple warehouse locations or large-scale operations (50,000+ sq ft)
Experience with e-commerce and direct-to-consumer (D2C) fulfillment
Experience with automation technologies (conveyor systems, pick-to-light, voice picking)
Six Sigma or Lean process improvement certification
Bilingual capabilities (English/Spanish or English/Mandarin preferred)
Experience with NetSuite, SAP, or other enterprise software platforms
Physical Requirements
Ability to walk and stand for extended periods during warehouse tours and observations
Ability to lift and carry items up to 20 lbs occasionally
Ability to climb stairs and ladders to access inventory
Ability to work in a warehouse environment (temperature variations, noise, moderate activity)
Ability to operate forklift or material handling equipment (or willingness to become certified)
Working Conditions
Full-time position (typically 40-50 hours per week)
Shift work available, including mornings, afternoons, and potential weekends during peak season
On-call availability for emergencies and operational issues
Warehouse environment with temperature variations and moderate noise levels
PPE required including steel-toed shoes and safety vest
Regular travel to sister facilities may be required for operational support or training
Compensation & Benefits
Competitive annual salary
Performance bonus opportunities
Health, dental, and vision insurance coverage
401(k) retirement plan with company match
Paid time off (PTO) and paid holidays
Career advancement opportunities within ONUS organization
Equal Opportunity Statement
ONUS Global Fulfillment Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic. We are committed to building a diverse and talented workforce.