Warehouse Manager

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job area: Managerial

Location: USA - Chattanooga, 4513 N Access Rd

Division: Solutions

Job Posting Title: Warehouse Manager

Time Type: Full Time

SUMMARY

The Warehouse Manager is responsible for supervising, labor management, and planning of inbound, outbound, product slotting and customer communication activities on a daily basis, including labor scheduling, space utilization, equipment and manpower. People management responsibilities include hiring and training, planning and assigning daily work, conducting performance appraisals, addressing performance issues and resolving problems. Under the direction of the Operations Manager or Distribution Center Manager, the Supervisor is responsible for supervising the receiving, warehousing and shipping of product in a manner consistent with company service and cost objectives.

As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site‑specific policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conduct staff meetings to review daily/weekly work activities, plan and assure continuous improvement.
• Effectively keep senior management and client representatives informed of critical issues that affect operations.
• Ensure the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures.
• Manage operations to meet prescribed productivity and service goals and comply with site agreements.
• Implement and report ongoing cost‑saving measures and provide ideas and suggestions for more efficient operations.
• Meet all client specified KPI’s and comply with Quality system requirements.
• Manage operations to achieve prescribed objectives; apply sound communication and motivational techniques, create programs to fairly and equitably supervise, counsel, and (where needed) discipline team members.
• Provide direction and support to Human Resources; assist in creating programs for hiring, training, and professional development and participate in performance evaluation processes.
• Have overall training and evaluation responsibilities of warehouse staff.
• Plan the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers; assess priorities and assign duties to appropriate warehouse staff.
• Review pending jobs or trends, plan for reorganization of warehouse space and adjust staffing or supplies as needed.
• Train new staff in assigned duties, or delegate training responsibility to experienced team members.
• Keep informed of quantity and quality of jobs being performed throughout the day, providing guidance and advice as necessary.
• Assign supervisory duties to experienced team members as leads for lower level warehouse staff.
• Keep manager advised of progress or problems requiring attention on a daily basis; hold regular meetings with staff to assess group status and discuss improvement ideas.
• Assist in physical operations as needed.
• Deliver results by leveraging the skills of the right people at the right time.
• Maintain a high degree of motivation in team members to retain focus on providing highest levels of customer satisfaction.
• Provide ongoing growth and development opportunities for team members.
• Conduct annual performance reviews for team members.
• Support adherence to Standard Operating Procedures (SOPs).
• Train team members to adhere to SOPs (corporate and client).

OTHER DUTIES

• Willing to work evenings and weekends as needed.
• Perform other duties as required.

SUPERVISORY RESPONSIBILITIES

• Supervise warehouse associates and team leads.
• Communicate all problems and questions to manager.
• Assist the operations/general manager as needed.
• Follow all safety procedures at all times.
• Be responsible for all equipment, supplies, documents, and materials related to the job.
• Follow all DSV policies and procedures.
• Comply with all federal, state, and local regulations.

MINIMUM REQUIRED QUALIFICATIONS

• Education and/or Experience – Must have a High school diploma or general education degree (GED).
• 3 years’ experience working in a logistics/distribution/relevant environment.
• 1 year experience in a supervisory role.
• Able to operate MHE.
• Certificates, Licenses, Registrations or Professional Designations – Satisfactory completion of a forklift training program.

PREFERRED QUALIFICATIONS

• Some college completion.
• 2-4 years’ experience in a supervisory role.
• 2-4 years forklift experience.
• Current or prior MHE certification.

SKILLS, KNOWLEDGE AND ABILITIES

• Computer Skills – Proficient in Microsoft Office (Excel, Word, and Power Point).
• RF Scanners – Experience using RF scanners.
• WMS Functions – Familiarity with Warehouse Management Systems.
• Language Skills – Business communication proficiency.
• Mathematical Skills – Basic to intermediate level to verify quantities, count inventory, or perform related tasks.
• Other – Strong attention to detail, accuracy, and timely task completion; good organizational, personnel, communication, leadership, and planning skills; ability to work flexible schedules, including nights and weekends; adaptability to change; willingness to assist in cross‑training activities.

PHYSICAL DEMANDS

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to lift up to 40 lbs. while following proper lifting procedures. Must be able to stand on feet for up to 8 hours per day.

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

COMPENSATION & BENEFITS

For this position, the expected base pay range is $80,000 - $90,000 per year. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location, and other objective business considerations.

This position is eligible for a performance-based bonus program. DSV provides a comprehensive package of health benefits including medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support overall well-being. In addition, the 401(k) plan offers company-matching contributions up to 5% to help build a secure financial future. Paid time off, paid holidays, and additional floating holidays are also provided to support a healthy work-life balance.

DISABILITY & EEO INFORMATION

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at DSV reserves the right to defer or close a vacancy at any time.