Warehouse Manager

Job Details

Title: Warehouse Manager

Location: USA – Chattanooga, 4513 N Access Rd

Division: Solutions

Time Type: Full Time

Summary

The Warehouse Manager is responsible for supervising, labor management, and planning of inbound, outbound, product slotting and customer communication activities on a daily basis, including labor scheduling, space utilization, equipment, and manpower. People management responsibilities include hiring and training, planning and assigning daily work, conducting performance appraisals, addressing performance issues, and resolving problems. Under the direction of the Operations Manager or Distribution Center Manager, the Warehouse Manager is responsible for supervising the receiving, warehousing and shipping of product in a manner consistent with company service and cost objectives. Associates are expected to meet company objectives in the areas of performance, safety, and quality and to comply with all corporate and site‑specific policies.

Essential Duties and Responsibilities

• Conduct staff meetings to review daily/weekly work activities, plan and assure continuous improvement.
• Effectively keep senior management and client representatives informed of critical issues that affect operations.
• Ensure the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures. Manage operations to meet prescribed productivity and service goals. Comply with terms outlined in site operating agreement with the client.
• Implement and report on‑going cost savings measures. Provide ideas and suggestions for more efficient operations.
• Meet all client specified KPIs and comply with Quality system requirements.
• Manage operations to achieve prescribed objectives. Apply sound communication and motivational techniques, create programs to fairly and equitably supervise, counsel, and (where needed) discipline team members. Provide direction and support to Human Resources. Assist in creating programs for hiring, training, and professional development. Participate in performance evaluation system for recommending promotions, wage increases, and other HR activities.
• Has overall training and evaluation responsibilities of warehouse staff.
• Plan the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers. Assess priorities based on time sensitivity and available resources. Assign duties to appropriate warehouse staff.
• Review pending jobs or trends, plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs.
• Train new staff in assigned duties, or delegate training responsibility to experienced team members. Assess progress of trainees, and add additional duties as appropriate.
• Keep informed of quantity and quality of jobs being performed throughout the day, providing guidance and advice as necessary.
• Assign supervisory duties to experienced team members acting as leads for lower level warehouse staff. Keep abreast of progress or problems.
• Keep manager advised of progress or problems requiring attention on a daily basis. Hold regular meetings with warehouse staff to assess group’s overall status. Discuss ideas for improvement. Keep staff informed of new developments.
• Assist in the physical operations as needed.
• Deliver results by leveraging the skills of the right people at the right time.
• Maintain high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction.
• Provide ongoing growth and development opportunities for team members.
• Provide input and conduct annual performance reviews for team members.
• Support adherence to Standard Operating Procedures (SOPs).
• Support and train team members with adherence to SOPs (corporate and client).

Management Information Systems

Ensures all team members are properly trained and efficient in the required information systems (including WMS systems) to meet company and client objectives and facilitate the efficient operation of the facility. Ensures that necessary computer software and hardware are purchased in accordance with Corporate IT policies and guidelines. Remains knowledgeable regarding changes in hardware and software technology. Develops proficiency in client systems.

Customer Service

Manages high level customer service standards for all functions. Assures that client accounts receive the required level of operational and administrative support. Maintains appropriate contact with all functions and responds to requests when required. Attends meetings with key customers to discuss any customer issues. Coordinates management of supplier/customer visits to the site. Promotes a positive relationship with clients by providing excellent customer service.

Marketing & Sales

Participates and assists Director and other company resources in planning new account strategies, prospecting for new opportunities, generating positive word of mouth, and participating in the development of quoting rates.

Budgeting

Supports the development of an annual operating budget. Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters. Assists and supports to ensure that the budgeting and pricing activities are in compliance with contract guidelines.

Equipment & Facilities

Manages existing programs for maintaining company standards of sanitation, maintenance, security, housekeeping, safety and equipment including material handling equipment (MHE). Ensures team members are properly trained on any MHE. Keeps informed of relevant new technology and makes recommendations as applicable.

Safety

• Achieves company goals in terms of injury frequency ratings (IFR) and other safety metrics by establishing a proactive and participative safety culture within the operations. Audits warehouse daily for compliance with safety, security, and quality principles and rules. Maintains a clean, neat and orderly work area. Ensures all federal, provincial or other statutory requirements are adhered to within the parameters of Health and Safety.

Other Duties

• Willing to work evenings and weekends as needed.
• Performs other duties as required.

Supervisory Responsibilities

• Supervises warehouse associates and team leads.
• Communicates all problems and questions to manager.
• Assists the operations/general manager as needed.
• Follows all safety procedures at all times.
• Responsible for all equipment, supplies, documents, and materials related to job.
• Responsible for following all DSV policies and procedures.
• Complies with all federal, state, and local regulations.

Minimum Required Qualifications

• Must have a high school diploma or GED.
• 3 years’ experience working in a logistics/distribution/relevant environment.
• 1 year experience in a supervisory role.
• Able to operate MHE.

Certificates, Licenses, Registrations or Professional Designations

• Satisfactory completion of a forklift training program.

Skills, Knowledge and Abilities

• Computer Skills: Proficient in Microsoft Office (Excel, Word, and PowerPoint); RF scanners; WMS functions.
• Language Skills: English (reading, writing, verbal); Business communication.
• Mathematical Skills: Basic to intermediate level for inventory verification and related duties.
• Other: Strong attention to detail and accuracy; good organizational and personnel skills; effective communication, written and oral; strong leadership, supervision, and planning skills; able to work flexible schedules, including nights and weekends; participation in cross‑training and adaptability to change.

Preferred Qualifications

• Some college.
• 2–4 years’ experience in a supervisory role.
• 2–4 years forklift experience.
• Current or prior MHE certification.

Physical Demands

The employee uses hands to finger, handle or feel objects, tools or controls; reaches with hands and arms; stoops, kneels, or crouches; talks or hears. Uses computer and telephone equipment. Requires close and distance vision. Must be able to lift up to 40 lbs. while following proper lifting procedures. Must stand on feet for up to 8 hours per day.

Work Environment

The employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay & Benefits

Expected base pay: $80,000 – $90,000 per year. Eligible for a performance‑based bonus program. Comprehensive health benefits including medical, prescription, dental, vision and life insurance; flexible and health spending accounts; short‑ and long‑term disability coverage; wellness resources; 401(k) plan with company‑matching contributions up to 5%; paid time off, paid holidays, and additional floating holidays.

Equal Employment Opportunity Statement

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at