Warehouse Help Desk AssociateBeverly Hills, California, United StatesMindful movement. It's at the core of why we do what we do at ALO—it's our calling. Because mindful movement in the studio leads to better living.
It changes who yogis are off the mat, making their lives and their communities better. That's the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.OverviewWe are seeking a reliable and experienced Warehouse Help Desk Associate (Tier 2) to provide onsite IT support for our warehouse operations. This position focuses on supporting critical warehouse technologies such as Zebra label printers, Zebra handheld mobile computers, and both Windows and Mac-based systems.
The Tier 2 associate will handle escalated technical issues, work closely with warehouse staff, and ensure smooth day-to-day technology operations.ResponsibilitiesProvide Tier 1-2 IT support for warehouse operations, including hardware, software, and network issuesSupport and troubleshoot Zebra label printers and Zebra handheld mobile computersProvide technical support for Windows and Mac devices used in the warehouseRespond to and manage service requests via the company's ticketing system (Freshservice or similar)Utilize remote support tools to assist users both onsite and at remote warehouse locationsPerform hardware installations, configurations, and upgradesDiagnose and resolve escalated printer, handheld, network, and software issuesCollaborate closely with other IT teams, including WMS (Warehouse Management Systems), Network, and Corporate IT teams, to resolve cross-functional issues and support large-scale projectsDocument solutions and contribute to a shared knowledge baseProvide remote support to other warehouse sites as neededLift up to 50+ pounds occasionally and perform duties that require walking long distances across large warehouse floorsMaintain a safe and organized workspace and follow all company policies and proceduresParticipate in IT projects and deployments as assignedCommunicate clearly and professionally with warehouse staff, management, and IT team members across different locationsBuild strong working relationships with cross-functional IT teams, including WMS, Network, Security, and Corporate SupportEffectively escalate issues and coordinate solutions across multiple technical teamsProvide training or guidance to Tier 1 team members and warehouse users when neededParticipate in regular team meetings and contribute to continuous improvement effortsQualificationsA+ Certification or proven experience in a Tier 2 support roleMinimum of 2 years of professional experience providing hands-on technical support in a warehouse environmentStrong experience with Zebra printers and Zebra handheld mobile computersExperience with Windows and Mac supportFamiliarity with ticketing systems (such as Freshservice, ServiceNow, or Jira)Proficient in using remote support tools (such as Datto, SDM)Experience with Azure administrationExperience with Active Directory administrationExperience with Jamf for Mac device managementExperience with WMS (Warehouse Management Systems)Experience with Exchange 365 administrationExperience supporting Zoom and Microsoft TeamsAbility to lift 50+ pounds and walk long distances as neededExcellent problem-solving and customer service skillsStrong communication and teamwork abilitiesAbility to work independently and manage time effectivelyExperience with network troubleshooting (wired and wireless in warehouse environments) preferredFamiliarity with mobile device management (MDM) tools preferredExperience supporting warehouse management systems (WMS) preferredExposure to enterprise-level IT tools and automation preferredFull-time onsite position in a warehouse settingOccasional after-hours or weekend work may be required to support operational needsExpected extended work periods:Two weeks between April and May to support seasonal operationsOne month in November to support multiple sales eventsDuring these extended periods, 12-hour shifts and weekend work are typically required to ensure full IT coverage during critical sales periodsSome travel to other warehouse locations may be requiredFor CA residents, Job Applicant Privacy Policy HERE.