Join Monzo's dedicated Vulnerable Customers team to support people in challenging circumstances. Work shifts between 6am and 10pm, Monday to Sunday, with remote working from the UK. What You'll Do: Take escalations from Customer Service Advisors and provide specialist support via phone and in-app chat. Help customers with addictions, financial hardship, and mental health concerns find appropriate solutions. Advise colleagues on tone and actions for supporting vulnerable people. What We're Looking For: Experience working with vulnerable people and managing high-volume sensitive calls. High empathy, strong boundaries, and a team working ethic. Ability to prioritise difficult conversations effectively. Salary of £26,230 - £30,620 per year plus incentive awards. £1,000 annual learning budget for books, training, and conferences. Guaranteed time off on your birthday from your holiday balance. Monzo Monzo is a digital bank on a mission to make money work for everyone. The company focuses on accessibility and customer wellbeing, fostering a supportive and inclusive culture. #J-18808-Ljbffr
Vulnerable Customer Advisor (Fully Remote) in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.