Overview
Company Overview
Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and platform modernization . More than 45,000 companies — including 90% of the Fortune 500 — trust Quest to solve their most critical IT challenges. From securing identities and modernizing platforms to preparing data for AI, we help enterprises unlock their full potential.
About The Role
As theVice President of Professional Services, you will lead a global organization responsible for delivering world-class implementation, consulting, adoption, integration,optimization, and managed services for enterprise technology customers. You will own the strategy, execution, and financial performance of the Professional Services business while ensuring customersrealizemeasurable value from their technology investments.
This executive leadership role requires a proven operator who can scale servicesorganizations, drive operational excellence, improve customer outcomes, and build high-performing teams. You will partner closely with Sales, Customer Success, Product Management, Engineering, Support, and Executive Leadership to accelerate customer adoption, expand services revenue, and strengthen long-term customer relationships.
Responsibilities
What You'll Do
Strategic Leadership
Define and execute the global Professional Services strategy aligned with corporate growthobjectives.
Develop multi-year plans for service offerings, delivery models, resource capacity, and geographic expansion.
Serve as a key member of the Customer Experience and Executive Leadership teams.
Professional Services Business Management
Own Professional Services P&L, including bookings, revenue, margin,utilization, backlog, and forecasting.
Drive operational efficiency and profitability whilemaintainingexceptional customer satisfaction.
Establish and monitor KPIs, delivery metrics, and executive dashboards to measureorganizationalperformance.
Customer Success & ValueRealization
Ensure successful delivery of enterprise deployments, migrations, integrations, and transformation programs.
Build executive-level relationships with strategic customers and act as an escalation point for critical engagements.
Implement best practices that accelerate customer time-to-value and product adoption.
Services Portfolio & Innovation
Develop and evolve consulting, implementation, advisory, training, managed services, and premium support offerings.
Identifynew revenue opportunities and create scalable service packages aligned with market demand.
Partner with Product and Engineering teams to influence product direction based on customer feedback and implementation experience.
Global Delivery Excellence
Establish methodologies, governance frameworks, quality standards, anddeliverybest practices.
Lead program management, resource management, and project delivery functions.
Ensure consistency and excellence across regions, teams, and customer engagements.
Talent Leadership
Recruit, develop, andretainhigh-performing leaders and consulting professionals.
Build a culture of accountability, customer obsession, innovation, and continuous improvement.
Lead workforce planning, succession planning, andorganizationaldevelopment initiatives.
Cross-Functional Collaboration
Partner with Sales leadership on services strategy,dealqualification, scoping, pricing, and customer success planning.
Work closely with Customer Success, Product, Renewalsand Support teams to deliver a seamless customer experience.
Influence strategic business decisions through data-driven insights and customer intelligence.
Qualifications
What We're Looking For
Bachelor's degree in Business, Information Technology, Computer Science, Engineering, ora relateddiscipline.
20+ years of experience in Professional Services, Consulting, Customer Success, or Technology Services leadership.
10+ years leading large-scale, customer-facing teams in an enterprise software or technology environment.
Demonstrated success managing aGlobalProfessional Services P&L exceeding70M+.
Proven experience scaling global service deliveryorganizations.
Strong commercial acumen, including forecasting, margin management, resource planning, and revenue growth.
Experience working with enterprise and strategic customers across complex technology environments.
Track recordof driving customer satisfaction, retention, and expansion outcomes.
Preferred Qualifications
MBA or advanced business degree.
Experience in SaaS, cloud platform, cybersecurity, data management, AI, infrastructure software, or enterprise applications.
Strong understanding of enterprise architecture, digital transformation, and technology adoption frameworks.
Experience leading globally distributed teams across multiple regions.
Leadership Competencies
Executive presence and influence
Strategic thinking and business acumen
Customer-first mindset
Financial and operational excellence
Change leadership
Data-driven decision making
Talent development andorganizationalleadership
Collaboration and stakeholder management
Innovation and continuous improvement
Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental, or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages.
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