The VP of Product and Digital for mid-sized Banking client will be responsible for defining, delivering, and scaling the Bank's product and digital strategy across the Bank. This role encompasses leading a team that shapes the strategic direction and capabilities of digital channels and key banking products, ensuring a seamless, customer-centric experience that drives revenue and deposit growth. This person will collaborate with cross-functional teams to create innovative solutions that meet customer needs and elevate the brand
Job Responsibilities:
Product Oversight
- Own the product roadmap and recommendations for assigned digital products, ensuring alignment with the Bank's strategic priorities.
- Manage relationships with key digital vendors to ensure functionality is maximized and best-in-class customer experience is delivered.
- Define and maintain a clear consumer and commercial deposit product strategy and roadmap covering the full product lifecycle.
- Maintain a clear understanding of market dynamics and client insights to define product trends and inform the product vision and strategy including specific product developments.
- Develop new products and product changes iteratively and continuously together with cross-functional team members.
- Explore and research alternative/non-traditional product lines and fintech options with the potential to generate revenue and or deposit growth.
Product Performance & Analytics
- Establish and monitor product performance metrics.
- Partner with key support groups such as Business Intelligence, Finance, Deposit Operations and Client Experience to deploy actionable insights.
- Communicate product insights and updates to senior leadership and key stakeholders, ensuring alignment and support across the organization.
Operational Excellence
- Partner closely with Technology, Operations, CX, and Risk to ensure solutions are executed, secure, compliant, and operationally sound.
- Support product mapping and alignment for potential bank acquisitions.
Leadership & Strategic Support
- Support the 1st SVP of Product and Digital in key strategic decisions and execution.
- Lead a team of product specialists and cover all responsibilities of a manager from hiring, performance management, and skill-based coaching.
Required Qualifications:
- Minimum of 7+ years of experience in product management, with a focus on digital channels and customer-facing products.
- Experience working with vendors.
- Proven track record of successfully launching and managing digital products in the e-commerce, or financial services industries.
Preferred Qualifications:
- Higher level education such as a Master's degree, PHD, or certification is desirable.
- Familiarity/Experience with Agile build methodologies preferred.
Core Competencies/Skills:
- Attention to detail and ability to manage multiple tasks and priorities simultaneously is critical for success.
- Strong analytical skills with the ability to leverage data to drive decisions and product enhancements.
- Exceptional communication and interpersonal skills, with a demonstrated ability to collaborate effectively across teams and levels.
- Familiarity with Product Management, eCommerce, Marketing.
- Passion for building something new, working across boundaries to implement change and helping others succeed.