VP, Operations

Your role

The Vice President, Operations will oversee the operational backbone of WMX (Merchandise & D2C), ensuring teams, systems, and processes scale efficiently while remaining flexible, creative, and artist-first. This role is responsible for translating strategy into execution across merchandise production, ecommerce operations and marketing, touring (merchandise and vip), retail and licensing operations, fulfillment, and global logistics.

This role will also be responsible for overseeing and improving cross-functional communication and operational alignment between WMX, finance, label teams, global marketing, other internal Warner Music Group partners, and key external vendors and service providers.

Here you’ll get to

• Own and evolve operational strategy across WMX, balancing efficiency, speed, and quality
• Coordinate implementation and updates of operation standard operating procedures, including production workflows, inventory management, ecommerce operations, fulfillment, customer service, and management of licensing activities
• Establish clear workflows and communication frameworks across WMX, labels, global marketing, internal WMG stakeholders, and external partners
• Build and maintain scalable processes that support global growth and complex artist campaigns
• Identify operational risks, bottlenecks, and inefficiencies and proactively solve them
• Develop KPIs, reporting, and accountability frameworks across operations
• Act as a key operational partner to finance and legal on forecasting, budgets, contracts, and compliance

About you

• Experience working with or alongside artist management companies and/or labels
• Deep hands‑on experience with operations systems, financial systems and day to day operations of a merchandise and/or D2C company
• Demonstrated ability to independently learn, implement, and scale new technologies
• Ability to collaborate effectively across creative, social, e‑commerce, and operations teams
• Clear communicator with the ability to bring structure to complex, cross‑functional environments
• Highly analytical with a creative, growth‑oriented mindset

We’d love it if you also had

• 7 - 10 years of experience in an operational or similar role
• Experience leading or supporting ERP system selection, implementation, and integration across finance, inventory, and ecommerce operations
• Strong financial and operational forecasting background, with experience partnering closely with finance on budgeting, margins, and inventory planning
• Experience managing global supply chains, logistics, and international distribution at scale
• Deep understanding of ecommerce platforms and marketing operations, including how campaigns, CRM, and site performance impact operational execution

Job Details

Salary Range: $150,000 - $200,000 annually

Office Requirement: Minimum 4 days per week in the office

Warner Music Group is an Equal Opportunity Employer.