VP, Operations and Services

• Bring Ad Ops, Traffic, Account Management, and Demand Optimization together under a unified operating model
• Lead and develop managers responsible for each function
• Establish consistent goals, KPIs, reporting, and escalation processes
• Create clearer cross-functional ways of working and build a scalable organization
• Partner with Sales leadership and align operations with commercial priorities
• Improve handoffs between Sales and post-sale teams from contract through delivery and ongoing management
• Collaborate with Sales, Product, and Finance on pricing, packaging, inventory, and yield
• Simplify and automate campaign trafficking, QA, reporting, and operational workflows
• Establish service expectations for campaign delivery, issue resolution, and client responsiveness
• Evaluate and improve processes, systems, and tools using operational metrics
• Leverage AI and technology to improve efficiency, scalability, and customer experience
• Ensure high-quality Account Management and Client Services throughout the client lifecycle
• Serve as executive escalation point for strategic accounts and complex operational issues
• Build, develop, and retain leaders and teams across Operations & Services
• Establish accountability, development opportunities, and career paths; encourage collaboration across teams and regions

Requirements

• 10+ years of experience across ad operations, revenue operations, account management, client services, or related functions within ad tech, digital media, or programmatic advertising
• 5+ years of senior leadership experience, including experience leading managers and multiple functions
• Strong understanding of programmatic and direct advertising, including ad serving, SSPs/DSPs, trafficking, campaign delivery, and demand/yield optimization
• Experience bringing together teams or functions that previously operated separately
• Track record of improving processes, efficiency, and client service within a growing organization
• Strong commercial mindset and experience partnering closely with Sales, Product, and Finance leaders
• Comfortable using KPIs and operational data to understand performance and drive decisions
• Strong communicator who can operate at the executive level while remaining close to the day-to-day business
• Nice to have: Experience within a global or multinational ad tech, publisher, or media organization
• Nice to have: Exposure to contextual advertising, identity, or supply-path optimization
• Nice to have: Experience working through M&A integration or organizational consolidation
• Nice to have: Experience building or scaling a centralized operations organization

Core Competencies

Demonstrates extensive experience in Ad Operations, Revenue Operations, and Account Management, with a strong focus on improving processes and client service. Proven ability to lead cross-functional teams, establish KPIs, and leverage technology for operational efficiency.

Highest-signal resume keywords

• Ad Operations Management
• Revenue Operations Leadership
• Programmatic Advertising Expertise
• KPI Development and Analysis
• Cross-Functional Collaboration

ATS Optimization Keywords

Hard Skills

• Ad Serving
• SSPs/DSPs
• Campaign Delivery
• Demand Optimization
• Process Improvement
• Operational Metrics
• Client Services
• Traffic Management
• Automation of Workflows
• Pricing and Packaging Strategy

Soft Skills

• Strong Communication
• Leadership Development
• Collaboration
• Strategic Thinking
• Problem Solving

Industry Keywords

• Digital Media
• Programmatic Advertising
• Ad Tech
• Client Lifecycle Management
• Global Operations

Tools & Technologies

• AI Technology
• Operational Tools
• Reporting Systems
• Campaign Trafficking Software
• Client Management Systems