Leading enterprise transformation efforts, the full-time remote VP of Strategic Initiatives will manage Contact Center Services & Solutions, focusing on innovation, systems strategy, and enhancing the overall member and client experience. Key responsibilities: Design and govern Contact Center Strategic Initiatives to align with enterprise goals Oversee teams to enhance customer, client, and employee journeys through innovation Establish metrics and dashboards to measure initiative effectiveness and business ROI Required qualifications: Bachelor's degree in Business, Systems, or a related field; advanced degree preferred 10+ years of progressive leadership in strategy, technology, or contact center transformation Proven success in leading large-scale modernization or digital transformation initiatives Experience integrating technology, analytics, and customer experience design Record of building and leading high-performing, cross-functional teams
VP of Strategic Initiatives in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.