VP of Operations

At NAYA, we’re on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us.

Our mission is to build genuine connections through the Middle Eastern flavors that nourish and inspire us

We are looking for an experienced, passionate person to grow with us as we live our mission. If you’re ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen.

You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including:

• Competitive pay to recognize your impact

• Competitive bonus plan

• Paid Vacation time

• Medical, dental, and vision insurance to keep you healthy and thriving

• Flexible Spending Account

• Commuter benefits to make life easier

• Employee discounts and free NAYA meals — because we believe in enjoying what we serve

• Pet Insurance - because we love our furry friends

• Growth opportunities at every level — we invest in developing leaders from within

• Employee Assistance, Pay on Demand, Identity Theft Protection, and much more!

At NAYA, you’ll find more than a job — you’ll find a community that values you, supports your goals, and celebrates your success.

About the Role

TheVicePresidentofRestaurantOperations isaseniorleaderresponsiblefordrivingoperationalexcellence,scalingperformance,andbuildingtheinfrastructurerequiredforNAYA’snextphaseofgrowth.Thisrolepartnerscloselywithcross-functionalleaderstotranslatestrategyintoconsistent,high-performingrestaurantexecutionacrossallmarkets.

Thisleaderwillownfieldoperations,marketexpansionreadiness,andthedevelopmentofastrong,people-firstculturethatdeliversexceptionalguestexperienceswhiledrivingprofitablegrowth.

HowYou’llMakeanImpact

OperationalStrategy&BusinessPerformance

• Translatecompanystrategyintoclear,executableoperationalplansacrossallrestaurantsandmarkets
• Driveconsistentimprovementinkeyperformancemetrics:sales,transactions,laborproductivity,foodcost,andstore-levelprofitability
• Establishandreinforceoperatingstandardsthatensureconsistency,efficiency,andscalability
• Buildsystems,routines,andaccountabilitystructuresthatelevateexecutionacrossAreaManagersandGeneralManagers
• PartnerwithFinancetomanagebudgets,forecasts,andperformancetargets

MarketGrowth&NewMarketStrategy

• Leadoperationalreadinessfornewrestaurantopeningsandmarketexpansion
• Developscalableplaybooksforenteringandstabilizingnewmarkets
• PartnerwithRealEstate,Development,andMarketingtoensuresuccessfulmarketlaunches
• Buildregionalleadershipstructurestosupportmulti-marketgrowth(MarketDirectors,AreaManagers)
• Identifyrisksandopportunitiesinnewandexistingmarkets,adjustingstrategyaccordingly

GuestExperience&BrandExecution

• Ensureconsistentdeliveryofahigh-quality,hospitality-drivenguestexperienceacrossalllocations
• Championinitiativesthatenhancespeed,accuracy,foodquality,andoverallguestsatisfaction
• PartnerwithMarketingandCulinarytobringbrandandmenuinitiativestolifeinrestaurants
• Leverageguestfeedbackandoperationaldatatocontinuouslyimprovetheexperience

People&CultureLeadership

• Build,develop,andleadahigh-performingfieldorganizationrootedinNAYA’svalues
• Createclearexpectations,coachingrhythms,andaccountabilityacrossalllevelsofoperations
• PartnerwithPeople&Culturetostrengthenhiring,onboarding,training,andretentionstrategies
• Developstrongleadershippipelines(ShiftLeadersGMsAreaManagersMarketDirectors)
• Fosteracultureofownership,accountability,andcontinuousimprovement

Compliance&NYCOperationalExpertise

• Ensurefullcompliancewithalllocal,state,andfederallaborlaws,withdeepexpertiseinNYCFairWorkweek(FWW)requirements
• PartnerwithHRandLegaltomitigateriskandupholdbestpracticesacrossscheduling,pay,andemployeerelations

WhoYouAre

• Astrategicrestaurantoperatorwhocanzoomouttosetdirectionandzoomintodriveexecution
• Abuilderwhothrivesingrowthenvironmentsandknowshowtoscalesystems,teams,andperformance
• Astrongpeopleleaderwhodevelopstalentandholdsteamsaccountable
• Highlydata-driven,withtheabilitytotranslateinsightsintoaction
• Hands-on,visible,andpresentinthefield

WhatYou’llBring

• 10+yearsofprogressiverestaurantoperationsleadershipexperience- withsignificantexperienceinthefastcasualsector
• CurrentorpriorexperienceasaVicePresidentorSeniorDirectorofOperations inamulti-unitfastcasualrestaurantbrand
• Provensuccessleadingmulti-marketoperationsandsupportingnewmarketexpansion
• DeepexperienceoperatinginNewYorkCity ,includingstrongworkingknowledgeofFairWorkweek(FWW) andlaborcompliance
• Demonstratedabilitytodriveoperationalperformanceandimproveunit-leveleconomics
• Experiencebuildingandleadinghigh-performingfieldleadershipteams
• Strongcross-functionalpartnershipskills(Finance,HR,Marketing,Culinary,Technology)

YouwillloveworkingatNAYA

• Bonus :20%(50/50personal/companyperformance)
• HealthInsurance: NAYApays80%individualmedical
• TechnologyReimbursement :$60/month
• PaidTimeOff: 4weeksPaidVacationTime/56hourssick/safetime
• PaidHolidays :12days/year
• OtherOptional :CommuterBenefits,FSA,LTD/STD,EmployeeAssistance,PetInsurance
• MostImportantly :FreeNAYA

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