VP of Operations

VP of Operations – Nashville, TN (Hybrid). Direct Hire – Salary $140k‑150k. This transformational leadership role will be responsible for driving operational excellence, building scalable infrastructure, leading cross‑functional teams, and positioning the organization for significant future growth and expansion.

Responsibilities

• Lead end‑to‑end business operations across a growing, multi‑functional organization.
• Develop and implement operational strategies that improve efficiency, accountability, and scalability.
• Drive process improvement initiatives and establish performance metrics across teams.
• Build, mentor, and develop high‑performing operational leadership teams.
• Partner closely with executive leadership to support strategic growth initiatives and organizational objectives.
• Lead operational readiness for expansion into new markets and regions.
• Oversee vendor relationships, contract negotiations, and operational partnerships.
• Champion the adoption of emerging technologies and AI‑driven solutions to improve operational effectiveness.
• Establish KPIs, reporting frameworks, and accountability measures to drive business performance.
• Ensure operational excellence while maintaining a strong culture and exceptional client experience.
• Manage operational budgets, forecasting, resource allocation, and profitability initiatives.
• Collaborate cross‑functionally with Sales, Finance, Marketing, Client Services, and Production teams.

Requirements

• 10+ years of senior‑level operations leadership experience.
• Bachelor's degree required; advanced degree preferred.
• Experience leading large, cross‑functional teams and driving organizational transformation.
• Demonstrated P&L ownership and financial leadership experience.
• Proven success scaling operations across multiple locations, business units, or geographies.
• Experience implementing operational processes, performance management frameworks, and continuous improvement initiatives.
• Working knowledge of AI tools and enthusiasm for leveraging technology to improve business operations.
• Experience within events, experiential marketing, entertainment, production, hospitality, or other complex service environments preferred.