VP of Design

Location

San Francisco, CA (5 days/week onsite)

The Role

As VP of Design at Mochi Health, you'll lead the creation of healthcare experiences that feel effortless, trustworthy, and human. You'll build and lead a world‑class design team responsible for every patient and provider touchpoint—from our marketplace discovery experience to medication management tools to clinical workflows. This isn't about making healthcare prettier; it's about making it work.

This is a player‑coach role (roughly 70% hands‑on IC work, 30% management). You'll be partnering closely with Product, Engineering, Clinical, and Operations to ensure design drives strategy. You'll establish design systems, processes, and culture that scale with our rapid growth while maintaining the quality and craft that earns patient trust in a regulated, high‑stakes industry.

This is a leadership role for someone who has built and scaled design teams, shipped products people love, and understands that in healthcare, good design can literally change lives.

What You'll Do

Design as a Player‑Coach

• Get hands‑on in Figma across our patient marketplace, provider tools, pharmacy platform, and clinical workflows—leading by doing, not just directing
• Set design direction while personally owning key flows and interaction design
• Build a design culture that balances speed, craft, and patient‑centricity

Build and Scale the Team Driving Design Excellence

• Recruit, hire, and develop a high‑performing design team (Product Designers, UX Researchers, Design Systems)
• Create career frameworks, mentorship programs, and growth paths for designers
• Partner with Product and Engineering to facilitate feature needs and timelines

Establish Design Operations

• Build and maintain a scalable design system that enables consistency and speed
• Implement tools, processes, and workflows that let designers focus on solving problems, not navigating bureaucracy
• Define quality standards and design reviews that maintain craft without slowing velocity
• Create metrics and frameworks to measure design impact on business outcomes

What You Bring

Leadership Experience

• 10+ years in product design, with at least 4+ years leading design teams (15+ people), ideally in a player‑coach capacity
• Comfortable spending the majority of your time as an individual contributor while still leading a team
• Experience hiring, developing, and retaining senior design talent
• Proven ability to influence executive leadership and drive design‑led strategy

Craft & Execution

• Deep expertise in user‑centered design, interaction design, visual design, and design systems—and still actively practicing it, not just overseeing it
• Portfolio demonstrating end‑to‑end ownership of complex, multi‑sided products
• Strong understanding of modern design and AI tools (Figma, Claude, prototyping, user testing platforms)
• Experience shipping products that balance user needs with business constraints

Strategic Thinking

• Can translate business goals and user needs into clear design strategy and brand vision
• Comfortable with ambiguity and making decisions with incomplete information
• Data‑informed approach to design decisions (qualitative + quantitative)
• Understands how design impacts metrics like conversion, retention, and patient outcomes

Communication & Collaboration

• Exceptional communication skills—can articulate design rationale to technical and non‑technical audiences
• Proven ability to build trust and alignment across Product, Engineering, and executive leadership, board members, and external stakeholders

Startup Mindset

• Thrives in fast‑paced, high‑growth environments where priorities shift
• Comfortable wearing multiple hats and doing the work yourself when needed
• Unafraid to DO as much as LEAD—this role is closer to 70% IC, 30% management

Life at Mochi

• Daily Meals and Espresso Bar - Breakfast, lunch, and dinner every weekday. Our on‑site barista keeps the espresso and matcha flowing all day
• Pre‑Tax Commuter Perks - Save on transit and parking through pre‑tax commuter benefits
• Top‑of‑Market Compensation - We offer competitive salaries along with generous equity packages so you can share in the success you help create
• Profitable and Rapid Growth - We’re scaling fast, with financial discipline and long‑term vision. No VC constraints, just sustainable momentum and smart decisions
• High‑Impact Work - Help shape the future of digital healthcare. Your work here directly improves lives and scales nationwide
• World‑Class Team - Collaborate with teammates from Tesla, SpaceX, Citadel, Harvard, IIT, and more. We value excellence, humility, and empathy in equal measure
• Comprehensive Benefits - 401(k) with match, generous time off, life insurance, and high‑quality medical, dental, and vision plans.

The base salary for this full‑time position ranges from $300,000 to $350,000, in addition to benefits and 20% yearly performance bonus. The salary range listed in each job posting represents the minimum and maximum targets for new hire salaries across all locations. Actual compensation within this range is determined by various factors, such as job‑related skills, experience, relevant education or training, and location.

Workplace Policy

Mochi Health is an in‑person company based in San Francisco, CA. Our team works together in person five days a week to foster collaboration, innovation, and strong connections. We believe that face‑to‑face interaction builds a culture of excellence and allows us to deliver the best outcomes for the patients and providers we serve.

Equal Opportunity

Mochi Health is an Equal Opportunity Employer. We make all employment decisions based solely on merit. We provide equal employment opportunities to all applicants and employees without discrimination on the basis of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, disability status, or any other applicable legally protected characteristic. We prohibit any form of discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Candidate Privacy Notice

Please review Mochi Health's Candidate Privacy Notice here.

Accommodations

Mochi Health complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws. We will reasonably accommodate qualified individuals with a disability during the application process and throughout employment as required by law.

If you need any assistance or accommodations due to a disability, please contact us at