VP of Customer Success and Support (Fully Remote)

• Lead the post-sales organization, owning retention, renewals, customer satisfaction, and enablement.
• Define the post-sales strategy, including coverage model, segmentation, and service offerings.
• Build and lead the Customer Success and Support team, setting metrics and driving execution.

Responsibilities:

• Own gross and net dollar retention targets, managing the renewal cycle from risk identification to close.
• Lead the global support function, ensuring SLA attainment and resolving escalations.
• Drive customer satisfaction through feedback channels and referenceable accounts.

Requirements:

• 10+ years in customer success/support leadership, with 5+ years at high-growth B2B SaaS.
• Experience owning retention targets and driving renewals.
• Background in data, cloud, or AI platforms and building scalable post-sales operations.

Benefits and Perks:

• Employee health insurance
• Competitive compensation
• Opportunity to shape the platform and own projects end-to-end

Prophecy

Prophecy is a leader in AI-native data preparation and analysis, helping enterprises turn data chaos into reliable insights. The company is a high-growth B2B SaaS startup with a focus on the AI data lifecycle, and fosters a culture of innovation and inclusion.