CommunityAmerica Credit Union seeks a Head of National Contact Center to strategize member service operations and drive excellence across voice, chat, AI-assisted, and digital channels. This leader will align service strategies with growth, optimize workforce performance, and leverage technology to elevate member experiences.
The role oversees technology, analytics, workforce optimization, and talent development to build a high-performing team delivering outstanding service across all channels.
#J-18808-LjbffrVP, National Contact Center & Member Experience in lenexa at Unknown Company
This position is listed as full time and onsite.