New York Life is seeking a Director, IT Service Management (ITSM) to lead the enterprise SMO, shaping governance, strategy, and execution of ITIL-based service management across the organization. You will drive Incident, Problem, and Change Management, enhance service maturity, and partner with Infrastructure, Security, EA, and Business Technology to improve reliability and efficiency.
You will guide automation, analytics, and AI-driven improvements to modernize service management and elevate
#J-18808-LjbffrVP, IT Service Management & AI-Driven Operations in new york at Unknown Company
This position is listed as full time and onsite.