hackajob is collaborating with Stord to connect them with exceptional professionals for this role.
Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.
By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.
With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.
About the Role
Stord is looking for a VP, Fulfillment Planning and Optimization to own the end-to-end process that translates customer demand into operational readiness across our fulfillment network. This leader owns Stord's Sales & Operations Planning (S&OP) process, converting customer and order forecasts into a clear operating plan: the labor, infrastructure, training, and support required to execute against demand. Sitting at the intersection of Customer Experience, Operations, and Operations Support, this person program-manages the full cycle from forecast through operational requirements, resource delivery, actual performance, and reforecast.
What You'll Do
S&OP & Demand Planning
Own Stord's S&OP process across the fulfillment network, creating a single operating view of expected customer demand and the resources required to support it.
* Partner with CX and customers to understand expected order volume, promotions, launches, seasonality, and other demand drivers.
* Translate customer forecasts into site-, process-, shift-, and time-specific operating requirements.
* Validate customer forecasts using leading operational indicators, including inbound inventory and historical demand patterns.
* Identify forecast risk early and create clear scenarios around upside, downside, and expected demand.
* Establish a consistent planning cadence across customers, sites, and support functions.
Labor Planning
Translate demand into a comprehensive workforce plan across Stord's fulfillment network.
* Determine labor requirements by site, shift, process path, and time horizon.
* Partner with Operations and People teams to ensure hiring, staffing, scheduling, and training plans can deliver against demand.
* Track labor demand against actual labor delivery and surface gaps early enough to intervene.
* Build planning models that
Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.
By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.
With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.
About the Role
Stord is looking for a VP, Fulfillment Planning and Optimization to own the end-to-end process that translates customer demand into operational readiness across our fulfillment network. This leader owns Stord's Sales & Operations Planning (S&OP) process, converting customer and order forecasts into a clear operating plan: the labor, infrastructure, training, and support required to execute against demand. Sitting at the intersection of Customer Experience, Operations, and Operations Support, this person program-manages the full cycle from forecast through operational requirements, resource delivery, actual performance, and reforecast.
What You'll Do
S&OP & Demand Planning
Own Stord's S&OP process across the fulfillment network, creating a single operating view of expected customer demand and the resources required to support it.
* Partner with CX and customers to understand expected order volume, promotions, launches, seasonality, and other demand drivers.
* Translate customer forecasts into site-, process-, shift-, and time-specific operating requirements.
* Validate customer forecasts using leading operational indicators, including inbound inventory and historical demand patterns.
* Identify forecast risk early and create clear scenarios around upside, downside, and expected demand.
* Establish a consistent planning cadence across customers, sites, and support functions.
Labor Planning
Translate demand into a comprehensive workforce plan across Stord's fulfillment network.
* Determine labor requirements by site, shift, process path, and time horizon.
* Partner with Operations and People teams to ensure hiring, staffing, scheduling, and training plans can deliver against demand.
* Track labor demand against actual labor delivery and surface gaps early enough to intervene.
* Build planning models that
VP, Fulfillment Planning and Optimization in remote at Unknown Company
This position is listed as full time and onsite.