Medica, a leading nonprofit health plan, seeks a senior leader to define and execute an enterprise-wide experience strategy across members, providers, brokers, and employers. You will shape a cohesive end-to-end journey framework covering acquisition, onboarding, service, and retention while governing standards and metrics.
You will partner with Growth, Operations, Clinical, Product, Digital, and Technology to translate strategy into action, driving a customer-first culture and measurable
#J-18808-LjbffrVP, Enterprise Experience & Journey Strategy in minnetonka at Unknown Company
This position is listed as full time and onsite.