VP, Customer Success (Fully Remote)

• Define and execute the overall Customer Success and Support strategy aligned with company objectives.
• Build and scale a high-performing Customer Success organization with clear performance standards.

Customer Value and Growth:

• Drive customer retention, expansion, upselling, and cross-selling in collaboration with Sales.
• Ensure customers realize measurable ROI and achieve their business objectives.

Operational Excellence:

• Use data-driven insights to improve team performance, forecasting, and operational efficiency.
• Foster a customer-centric culture and represent the customer voice to product and engineering.

Jobgether

The company is a B2B SaaS provider specializing in HR technology and employee engagement solutions. It fosters a customer-centric, remote-first culture and is scaling its customer success organization for significant growth.