New York Life Direct in Tampa, FL seeks a Corporate Vice President, Customer Experience to lead end-to-end strategy for Insurance Operations. You will integrate insights, quality, fraud, risk, payment processing and retention to improve the customer journey and outcomes.
You will lead a multidisciplinary team, establish governance, drive cross-functional improvements, and balance customer ease with regulatory duties to protect trust and strengthen relationships.
#J-18808-LjbffrVP, Customer Experience - End-to-End Journey Leader in tampa at Unknown Company
This position is listed as full time and onsite.