Premier America Credit Union seeks a VP of Contact Center Operations to lead strategy, service quality, and performance across the contact center. You will shape standards, drive continuous improvement, and partner with technology teams to enable AI-enabled self-service and secure servicing capabilities.
Ideal candidates bring 10+ years in financial services and 5+ years in management, with strong analytics, budgeting, and cross-functional leadership.
#J-18808-LjbffrVP, Contact Center Strategy & AI-Driven Excellence in los angeles at Unknown Company
This position is listed as full time and onsite.