- Lead and ensure agency delivery against client expectations
- Manage client service expectations through open and honest agency-client discussions
- Build and maintain trusted client relationships through customized teams
- Partner with Creative, Strategy, and Operations Leads to deliver innovative, on-strategy work within budget and timing parameters
- Manage day-to-day senior clients
- Ensure successful development and completion of client engagements
- Maintain relationships across agency departments and communicate account strategic goals
- Ensure high-quality agency delivery that meets client objectives and leads the category
- Drive profitable growth by adding new divisions or assignments
- Manage and mentor junior team members
- Identify short- and long-term business-building opportunities
- Develop yearly statements of work in collaboration with finance and department heads
- Report on account performance
- Identify practices that improve agency efficiency and effectiveness
- Develop initiatives through understanding of the client’s content area
- Pursue opportunities contributing to agency and client revenue and profitability
- Work with project management to ensure successful project execution
Requirements
- 12+ years of agency experience
- Minimum 5+ years of management experience
- Pharmaceutical HCP/DTC experience required
- Excellent written and oral communication skills
- Highly organized, creative problem-solving, and detail-oriented
- Strong interpersonal skills to foster effective department relationships
- Ability to interact with and manage clients with decision-making responsibility
- Experience with budgets and financial acumen
- Ability to translate business and marketing requirements into viable solutions
- Minimum of a bachelor’s degree or equivalent business experience preferred
Core Competencies
Demonstrates extensive agency experience with a focus on client relationship management, strategic account delivery, and team leadership. Proven ability to drive profitable growth and improve agency efficiency while managing complex client engagements in the pharmaceutical sector.
Highest-signal resume keywords
- 12+ Years Of Agency Experience
- 5+ Years Of Management Experience
- Pharmaceutical HCP/DTC Experience
- Budget Management
- Client Relationship Management
ATS Optimization Keywords
Hard Skills
- Account Performance Reporting
- Business And Marketing Requirements Translation
- Project Execution
- Financial Acumen
- Development Of Statements Of Work
Soft Skills
- Excellent Written And Oral Communication Skills
- Creative Problem-Solving
- Highly Organized
- Strong Interpersonal Skills
- Detail-Oriented
Certifications & Qualifications
- Bachelor's Degree Or Equivalent Business Experience
Industry Keywords
- Client Engagements
- Agency Delivery
- Innovative Work
- Trusted Client Relationships
- Business-Building Opportunities