VOIP Lead Engineer - Chicago

Lead VoIP / Unified Communications Engineer

Chicago, IL – Onsite

Base Salary: $150K–$160K

No Remote

No Sponsorship offered

I’m conducting a confidential search for a Lead VoIP / Unified Communications Engineer to join a highly respected, mission-driven organization in Chicago that is making a significant investment in modernizing its technology infrastructure.

This is much more than a VoIP support role.

We are looking for a senior-level voice engineer who can remain technically hands-on while becoming a trusted technical leader and right hand to infrastructure leadership .

The environment includes enterprise voice, VoIP PBX, SIP trunking, Call Center technologies, e911, eFax, voicemail and the underlying network infrastructure required to deliver highly available voice services.

What You'll Do:

• Lead the design, implementation and support of enterprise voice infrastructure
• Serve as the technical escalation point for complex VoIP and telecommunications issues
• Support VoIP PBX, SIP trunking and Contact Center technologies
• Lead complex voice and infrastructure projects
• Mentor and provide technical direction to other engineers
• Work closely with vendors and internal technology teams
• Help establish technical standards and procedures
• Monitor and improve voice infrastructure performance and reliability
• Participate in the continued modernization of a large enterprise infrastructure environment

Ideal Background:

• 5+ years of enterprise VoIP/voice engineering experience
• Strong Avaya or comparable enterprise voice technology
• VoIP PBX and SIP trunking expertise
• Contact Center / Call Center experience
• Strong understanding of networking and QoS
• Experience supporting large, complex, mission-critical environments
• Technical leadership or mentoring experience
• Healthcare experience is helpful but not required
• Cisco knowledge is highly desirable

The right person will be someone who enjoys being in the weeds technically but also wants greater leadership visibility and influence .

This is an onsite Chicago opportunity with a long-term opportunity to play an important role in a significant infrastructure transformation.

#VoIP #UnifiedCommunications #NetworkEngineering #Avaya #Cisco #ChicagoJobs #Infrastructure #TechnologyCareers