VoIP Operations EngineerLocation: Mount Laurel NJ and Philadelphia PAJob Description:Bachelor's Degree or EquivalentEngineering, Computer ScienceGenerally, requires 8-12 years related experienceOperations focused support, analysis and design documentation based on product requests and requirementsTechnical learning and support of higher-level engineers, leadership, training, project management teamsSupport product engineering with systems architecture planning, system implementation guidelines, and engineering guidelinesSupport roll out of scripting, tools and testing for VoIP application integration, operational tools and engineering projectsSupport & coordinate lab testing, design, and architecture workSupport product engineering teams on application and network architecture in the arena of IMS, BroadSoft, and emergency servicesInterface and support of product development technology and feature introduction from an operations perspective in the area of SIP, SRP and client NENA I2,I3 product suitesProduction operations testing of new CPE, applications, services, etc. and support of test quality assurance (labs)Interoperability and interconnection testing in the production environmentTechnical leadership and training of entry level engineers in triage and trouble-shooting, architecture and best practicesAuthor & update operations guidelines and design documentation (QoS, performance, reliability, security, scalability, VOIP, etc.)Design documentationRequirements definitionVendor selection and management from an operations perspectiveIsolation and restoration of critical systems and issues